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Cancel your plan or get a refund

Cancel Pro or Max

You can cancel anytime. Your plan keeps working until the end of the period you paid for, and you won’t be charged again.

  1. In Files, click Settings on the left.
  2. Click Billing.
  3. Click Cancel plan, then finish on the Paddle page that opens. Paddle handles our payments.

Get a refund

You can get a full refund within 14 days of a payment, if you haven’t exported a video since that payment. This works for Starter, Pro and Max. You don’t need to give a reason.

  1. Go to paddle.net.
  2. Find your order with the email you paid with.
  3. Ask for a refund.

After a refund

The refund ends your plan right away, but your Videos stay in your account. Paddle sends the money back the way you paid. Your bank may take a few days to show it.

Still stuck?

Sign in and tell us what happened. We’ll email you back. Problem in the editor? Report it from the editor so we can see your screen.

Sign in

To ask about a payment or a refund, go to paddle.net. For anything else, email support@dranic.com.