Privacy Notice

Information we use

• Account details: your email address and how you sign in (email link or Google).
• Your work: the videos you make, your editing choices, and the screenshots and other files you upload.
• Website recordings: what our Chrome extension records, once you send it to Dranic (see “The Chrome extension”).
• Plan and billing details: what Paddle tells us about your purchase (see below).
• Export records: a small record of each export (see below).
• Security information: our providers process request data such as IP address, browser and connection information.
• Usage information: product events that show how the website and the editor are used (see “Analytics”).
• Error reports: when something breaks in the website or the editor, we get a report with technical details: the page address, your browser and device type, and what failed. We also measure timing on about 1 in 10 page loads and page changes, to find slow pages. There is no session replay, and these reports are not linked to your account.
• Messages and reports: what you send us when you contact us or report something. Please don't send passwords or unnecessary sensitive information.

Why we use it

• To run your account, save your work and export your videos, because that is the service you asked for.
• To sell plans, keep billing records and meet tax and accounting duties.
• To protect the Service, prevent fraud and keep plan limits fair, which is our legitimate interest.
• To send account emails, such as sign-in links.
• To find and fix errors and slow pages, which is our legitimate interest.
• To understand and improve the Service with analytics. In the EU and EEA we do this only if you allow it. In the UK it is our legitimate interest, and UK law allows it when you are told and can object easily. Elsewhere it is our legitimate interest.
• To review reports about content and act on them.
• To answer you, and to comply with law or deal with legal claims.

We do not sell your personal information or use your uploads to train AI models.

Paying for a plan

Paddle.com sells Dranic plans as our reseller and Merchant of Record. When you buy, Paddle collects your name, email, payment details, billing country and tax details and uses them under its own privacy notice. We don't receive your full card details. Paddle tells us your email, country, plan, amounts paid and the status of your payments, renewals, cancellations and refunds, so we can turn your plan on or off and help with billing questions.

Export records

Videos are made and exported in your browser. The exported files are never uploaded to Dranic. When you export, we keep a small record: your account, the time, which video, whether it was the whole video or one Shot, and its length. We use these records to check your plan's allowance and to spot unusual use, such as one account shared by many people.

The Chrome extension

Dranic: Sharp Website Recorder is our Chrome extension. It records one browser tab, only after you click Record, and stops when you stop it.

What it records.

• The picture of the tab you record. It shows whatever is on that page, so close anything private before you record.
• Your mouse moves, clicks, scrolls and drags, and the moment of each key press. It never records which key you press.
• The page's layout, as boxes. It never reads the page's text or what you type.
• If you drag a picture onto the page while recording, a small copy of it, so your video can show it being dragged in.
• The address and title of the page you record, shown in the extension. The page's address, without anything after ? or #, is saved with your video so its browser bar can show it.

Where it goes. A finished recording stays in the extension, on your computer, until you send it to Dranic. Nothing from the page is sent before that. When you send it, the full recording is kept on your computer, in Chrome's storage for dranic.com. Your mouse moves, clicks and the page's layout are saved with your video right away, along with a still picture from the recording and your video's cover, which can show it. Of the recording itself, only the part your video uses is uploaded: once that part is 2 minutes or shorter, or when you download the video. On the Free plan, the recording itself is never uploaded. Uploaded parts are stored like your other uploads, as described under Backups and “How long we keep it”. Discard or Redo deletes a recording from your computer. When you delete a video, its recording is removed from your computer the next time you open Files. Clearing Chrome's data for dranic.com also removes it.

Your Dranic account. Recordings go to your Dranic account, so the extension checks with dranic.com which account you are signed in to. It gets back your email address, your plan and the names of your five newest videos. It uses them to show which account a recording goes to and to let you pick the video it goes into.

What else it uses. Chrome tells it the address of the tab you are on, so it knows whether that page can be recorded. This stays on your computer. It keeps your settings, such as the size you chose, in Chrome's storage. It keeps a finished recording in its own storage until it reaches Dranic, and asks Chrome for extra storage space so long recordings are not cut short.

The extension has no analytics or ads, and sends nothing to anyone but Dranic. Our use of information received from it follows the Chrome Web Store User Data Policy, including the Limited Use requirements.

Backups

Every night we copy the files stored in Dranic and a full copy of our database to Backblaze, a cloud storage provider, in the United States. The files are the screenshots, images, video clips and audio you upload, video previews and our own library media. The database holds your account, including your email address, saved videos, plan and billing records, and export records. We encrypt the database copy before we send it to Backblaze, and Backblaze encrypts the files it stores. We use backups only to recover from mistakes, outages or data loss.

When you delete a video or your account, it is removed from Dranic at once. Backups keep a deleted video or account for up to 31 days, then delete it automatically.

Analytics

We use PostHog, on servers in the United States, to see how Dranic is used so we can improve it.

What it records. Product events, for example: you made a video, you added a Mockup or some text, you played a preview, you started, finished or failed a download, you opened the plans, and how many minutes you spent editing. It also records what a video is made of, as counts and the names of items from our Library, for example 3 Text layers and 1 Mockup, and when an error message appears, as a fixed code rather than the message. It also records the pages you visit, how far down a page you scroll, and when you leave a page. For a page, it keeps the address without anything after a “?”, and only the name of the site that sent you.

Who the events belong to. Events are tied to a random ID in your browser. When you are signed in, they are also tied to your account's ID number, your plan and the ID number of the video you have open, so we count you once on every device. We never send your email address to PostHog. We look at one account's events together to see where someone got stuck, so we can fix it.

What it does not record. There are no session recordings and no automatic click capture. It never records what you type, the names of your files, or your videos and recordings. We strip email addresses, sign-in tokens and text from forms before an event leaves your browser.

When it runs. If you are in the EU or EEA, usage analytics do not run, on our website or in the editor, until you say yes. We ask once, with a short card on our website or in Files, whichever you reach first. We do not ask on the sign-up form. If you are in the UK, analytics run to help improve Dranic. We tell you once, with a short note on our website or in Files, whichever you reach first. The note has a one-click “Turn off”. Until you have seen that note, analytics do not run for you. Everywhere else, analytics run by default, and we tell you in this Privacy Notice.

Changing your choice. Anyone can change it at any time. Use the “Privacy choices” link at the bottom of our website's pages, or the “Usage analytics” switch in the account menu under Preferences, in Files and the editor. If you turn analytics off, they stop.

How long your choice lasts. Your choice is saved in a small cookie that our server sets. It is a first-party cookie, it works across dranic.com and the editor, and it records only your choice. It lasts 12 months, for everyone. When it runs out, you go back to the starting point. In the EU and EEA, we ask you again. In the UK, we tell you again. Everywhere else, analytics run until you turn them off again.

Who we share it with

These providers process information for us:

• Vercel hosts the website and editor.
• Supabase stores accounts, videos, uploads and records.
• Resend sends account emails, such as sign-in links.
• Google Workspace receives the emails you send to support@dranic.com and privacy@dranic.com.
• PostHog provides analytics, as described above.
• Sentry receives error reports and page-timing data, as described above.
• Paddle handles purchases, as described above.
• Backblaze stores encrypted nightly backups of Dranic's files and database, as described above.

We may share limited information with professional advisers or authorities where necessary and lawful. These providers process information in other countries, including the United States.

How long we keep it

We keep your account, videos and uploads while your account is open. Deleting your account from Settings in Files removes your profile, saved videos and uploaded files. Backups keep deleted videos and accounts for up to 31 days, as described under Backups. We keep billing records for as long as tax, accounting and dispute rules require, and export records for as long as they are needed for the purposes above. We keep emails and reports, and our decisions on them, for as long as we need them to answer you and to keep a record. Provider logs, analytics data and error reports follow their own retention cycles.

Your choices and rights

You can change your analytics choice at any time with the “Privacy choices” link at the bottom of our website's pages, or the “Usage analytics” switch in the account menu. To ask for access, correction, deletion or a copy of your information, or to object to how we use it, email privacy@dranic.com. We will respond under applicable law and explain anything we must keep. Depending on where you live, you may also complain to a data-protection authority.

Cookies and browser storage

We use cookies and browser storage to keep you signed in, remember your choices and run the editor. One small cookie records only your analytics choice. When analytics run, PostHog also keeps a random ID in your browser. Paddle's checkout may set its own cookies when you buy.

Security, age and changes

We use access controls and service protections, including database rules that keep your data to your account, although no service can guarantee absolute security. Dranic is intended for people aged 13 or older; if you believe a younger child gave us information, contact us. We may update this notice and will change the date above and tell you about material changes.